Refund policy
Last updated: October 14, 2026
Size exchanges
Every Dust Customs piece is made to order, so we don't offer refunds for change of mind. If your size isn't right, we'll exchange it for a different size free of charge.
- Request your exchange within 30 days of delivery by emailing info@dustcustoms.com with your order number and the size you need.
- Items must be unworn, unwashed, and in the condition you received them.
- We'll send you a prepaid return label. Once we receive your item, we'll ship your new size at no extra cost.
- Exchanges are for a different size of the same item. One exchange per item.
1 of 1 pieces are final sale
Our 1 of 1 pieces are handmade and only one of each exists, so there's no other size to exchange for. All 1 of 1 pieces are final sale and can't be returned or exchanged. Please check the size and photos before you buy, and email info@dustcustoms.com if you have any questions about fit. If a 1 of 1 piece arrives damaged, defective, or isn't what you ordered, the policy below still applies.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund to your original payment method, and we'll cover all shipping.
Refunds
Approved refunds for damaged, defective, or incorrect items go back to your original payment method. Your bank may take 5-10 business days to post the refund.
Contact
Questions? Email info@dustcustoms.com or call +1 801-899-5177. Dust Customs, 1405 N 330 E, Orem, UT 84057, United States.